Denovo specialise in automating case loads for their clients to manage their existing customer base and support their growing helpdesk. They needed to replace their Skype phone system with something more dependable. Aspen scoped and implemented 3CX – a cloud based PBX – to ensure excellent call quality and also allow more effective internal communications.
Denovo BI specified, most importantly, they needed a dedicated phone system that guaranteed consistent call quality regardless of what else was going on in their network. As a software developer, they were looking for a solution that they could manage internally. As well as providing the flexibility to tailor the system to their requirements.
Aspen deployed 3CX to an Azure instance providing all the functionality of a traditional PBX in the cloud. Working alongside staff at Denovo, Aspen Solutions were able to perfect the implementation and then proceed to assist Denovo with the rolling out of the solution throughout the company.
Denovo BI now have a telephony solution that offers consistent call quality for all users and customers. Presence information, advanced call routing and queue functionality have been deployed to improve communications and enhance their support helpdesk – allowing them to support their customers much more efficiently.
As a result, Denovo BI were able to make the most of the enhanced feature available on the 3CX platform – such as:
“3CX was a massive step forward in how we can communicate with our clients. User deployment is very simple and the ability to take our Helpdesk mobile for remote working is seamless. I would highly recommend anyone looking for a reliable platform to consider Aspen Solutions and the 3CX system.”
Steven Hill – Operations Director
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