We have embraced cloud technology to shift from reactive servicing to a more dynamic technology led proactive service.
Our Service Automation communicates in real time to our servers informing us of toner outages or any other issues on the device. This communication is fed straight into our service management system and a case is created:
• If it is a consumable notice it automatically initiates a dispatch of the required part.
• If an engineer visit is required it will schedule the closest engineer to attend your premises.
The devices have been programmed to ask for consumable replenishments when they have used 70% of the current part. So we aim to have toner with you before your device indicates that it is running low.
Our IT Helpdesk will be proactively monitoring all of your devices as we start moving towards a planned maintenance model which will greatly improve the productivity of your device. Going forward you will see changes to your service invoices as we integrate our billing module into our core back office system NetSuite.
Please note if you wish to log any issues with your devices we will still be at the other end of the phone or email – if you have any questions in regards to how this will affect your business please get in touch!
Email: Click here
Phone: 01236 786111