Xerox Customer Service

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Aspen & Xerox

The business services  market is evolving, driven by technology and business needs. The new products and services enabled through this evolution bring about new opportunities for our customers. With the marketplace becoming ever more competitive, it is more important than ever to choose the correct supplier for you needs.

As a fully accredited Xerox concessionaire, Aspen Solutions are in the unique position of being able to offer our customers a partnership with one of the world’s largest companies, Xerox are the undisputed market leader for technological cutting edge products. They also offer an unrivalled level of post sales service support. The Xerox products supplied by Aspen Solutions are serviced directly by Xerox. Using the resources and infrastructure of Xerox, Aspen customers can enjoy a truly world class level of service.

Request ‘s for support are processed right here in Scotland, not only providing a friendly, local voice, but also helping secure jobs in the community. Local engineers are dispatched nationwide offering a class leading call out time across the whole of the UK. Xerox engineers use only Xerox approved parts and consumables, so our customers can can be assured there is there is no compromise when it comes to after sales service.

Xerox products are consistently rated among the world’s best by independent testing organisations for reliability, productivity and ease of use. To ensure ongoing performance our Customer Service team works alongside you to give an exemplary service giving our customers a truly positive customer experience. Our service includes:

• Single  local point for all fault-reporting
• Automated Toner replenishment  and automated meter readings
• Highly trained staff resolving 22% of hardware and 70% of software calls over the phone
• Free downloads and drivers
• Engineer average response time of two working hours for Production and
  four working hours for Office engines
• 95% of faults resolved first time without leaving our customer’s premises
• Full service performed at each call to assist in preventative maintenance
• National UK coverage

Opportunities for our customers

Xerox invests $0.8B annually in research and development. Xerox  industry-leading research laboratories in Palo Alto, California and Grenoble, France, drive the innovation that shapes the industry. Through our partnership with Xerox, we ensure your business remains at the forefront of technology using the industry-leading products and services available This partnership differentiates us from our competitors. Through a stable relationship with Xerox and the financial and business might of one of the worlds largest corporation. Aspen Solutions offers a unique value proposition.

Consideration before choosing a supplier

The current economic climate makes it more prudent than ever to ensure your supplier can provide you with the levels of service you should expect while ensuring you are protecting your investment with the stability that a partnership with Xerox offers. Our market has seen many high profile changes over the last few years which have left the customers of these customers vulnerable and faced with the daunting prospect of attempting to secure service and supplies from alternative sources. As a fully accredited Xerox concessionaire, these concerns simply don’t exist.

Peace of Mind

As a Xerox concession, you can have 100% peace of mind that Aspen Solutions customers will be serviced directly from Xerox , thus completely removing any concerns or fears you may have about what the future may hold.

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