Remote Support Helpdesk

At Aspen we offer IT Total Support Contracts,that are designed with the customer in mind, fuss-free so you can get on with the more important things within your business.

Receive a Diagnosis

Due to our many years of IT experience, we understand that all business needs are individual and not everyone requires full-time IT support.

Therefore Aspen provide a helpdesk service were we can, for a cost of £40 + VAT, provide a Diagnosis to your IT issue, and a quote for a fix.

How does this work?

• First you need to call us on 08450 780 790, Monday-Friday, 8.30am-5pm
• Explain your IT problem to one of our advisors, and we will determine whether we can diagnose remotely.
• Providing we can diagnose remotely we will take the payment of £40+VAT over the phone or if you would prefer you can enter your payment online.
• We will ask you to click on the following link for remote access to our Netviewer Agent, then provide you with a session number to enter, that will allow us to view your computer remotely.
• We will then call you back with a Diagnosis to the problem, and provide you with a quote for a fix.